Return/ Exchanges Policy
- Within 30 days of the product’s shipping date, you may return or exchange your item(EXCLUDING custom/personalized autographed items, mail ins, auction items, virtual meet & greets, sale items, gift cards ,DVDs or any other media item). Please note however that all returns may be subject to a 50% restocking fee. -Outside of 30 days, you can only return your order with pre-approval from a Highspots employee.
- For any DVDs, we do not accept returns, exchanges or refunds. If a DVD arrives damaged and will not play we will replace the disc at no extra charge.
- Highspots reserves the right to charge a 50% restocking fee for goods that arrive in any condition other than new or at our discretion.
- To return/exchange any items you must first email us at firstname.lastname@example.org. You will need your order number and the reason for the return. You will need to wait for our reply and further instructions.
- Returns sent to us without prior approval will be sent back "return to sender" and not accepted.
- If you return an item, you are responsible for shipping costs back to Highspots unless we have made a mistake or a product is defective. In order for a product to be considered defective, it must be inspected by Highspots. Willful and/or deliberate damage to a product can be determined quite easily.
- While we back our products sold 100% we do want to make you feel comfortable. If you choose to get one of our autographed items certified by a third party we offer a 30-day money back guarantee policy in the event that any of our autographed items do not pass certification. You must return the original item with the denial letter from only a qualified third party such as: Beckett Authentication Services, Professional Sports Authenticator PSA/DNA, James Spence Authentication JSA. If you need to return an item please notify us by email first at email@example.com
- Once we receive the approved return and process the refund, please allow 2-5 business days for your refund to process to your method of payment.